General Terms and Conditions
PARIS ODYSSEY PARFUM
An immersive journey into French haute parfumerie
GENERAL TERMS AND CONDITIONS OF SALE
Version in force as of 19 June 2026
Applicable to all bookings made on or after this date
Preamble
These General Terms and Conditions of Sale (hereinafter "GTC") govern the entire contractual relationship between Scentora, operating under the brand name Paris Odyssey Parfum (hereinafter "the Service Provider"), and any individual or legal entity making a booking for one or more of the experiences offered (hereinafter "the Client").
The Service Provider reserves the right to amend these GTC at any time. The GTC applicable are those in force at the date of booking confirmation.
Any booking implies full and unconditional acceptance of these GTC, without reservation or qualification.
Article 1 – Service Provider Details
Scentora, operating under the brand name Paris Odyssey Parfum
Website: www.parisodysseyparfum.com
Contact: contact@parisodysseyparfum.com
All claims or contractual correspondence must be sent in writing to the email address above or, where applicable, to the postal address provided in the booking confirmation.
Article 2 – Description of the Experiences
2.1 Nature of the service
Scentora, operating under the brand name Paris Odyssey Parfum, offers full-day immersive experiences in French haute parfumerie. Each experience includes, in particular: expert initiation into raw materials and olfactory families, the composition of a bespoke fragrance under the guidance of a professional, and a narrative and cultural journey through the world of Parisian perfumery.
The precise content of each experience is detailed on the Service Provider's website and in the booking confirmation sent to the Client.
2.2 Personalisation
Given the bespoke nature of the experience, all olfactory creations are personal to each Client and may not be exchanged or returned once the session has taken place. The Service Provider retains the fragrance formula for a period of twelve (12) months in order to allow the Client to reproduce it upon request.
Article 3 – Pricing
3.1 Applicable prices
The prices applicable are those in force on the Service Provider's website at the time of booking, as confirmed in the order summary sent to the Client. All prices are quoted in euros, inclusive of all applicable taxes (VAT included).
The Service Provider reserves the right to amend its prices at any time. Any price change shall have no effect on bookings already confirmed and for which the deposit referred to in Article 4.2 has been received.
The full pricing schedule is available at www.parisodysseyparfum.com and may be updated freely by the Service Provider without any amendment to these GTC.
3.2 Payment methods
Payment may be made by bank transfer, credit card or any other method specified at the time of booking confirmation. All prices are quoted in euros, inclusive of all taxes.
The Service Provider reserves the right to amend its prices at any time. The prices applicable are those in force at the time the booking is confirmed by the Service Provider.
Article 4 – Booking Conditions
4.1 Booking process
Bookings may be made via the Service Provider's website, by email, or by telephone in accordance with the methods set out on the website. A booking is only confirmed upon:
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receipt by the Client of the booking confirmation summary sent by the Service Provider by email; and
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receipt of the deposit as defined in Article 4.2 below.
In the absence of both of these conditions being met, no time slot can be guaranteed.
4.2 Deposit
At the time of booking, the Client pays a deposit equal to 40% of the total price inclusive of tax. This deposit constitutes a first instalment to be applied against the final price and represents a firm commitment by both parties under general contract law.
In accordance with Article 1590 of the French Civil Code, a deposit (acompte) binds both parties definitively. Should the Client cancel, the conditions set out in Article 6 shall apply. Should the Service Provider cancel, the deposit shall be refunded in full within fourteen (14) days, without prejudice to the Client's right to claim further compensation.
4.3 Balance
The balance of the price is due and collected seventy-two (72) hours before the date of the experience for individual clients, or in accordance with the terms agreed in the quote for corporate clients with a purchase order.
Article 5 – Right of Withdrawal
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, consumer Clients who book at a distance (via the website or by electronic means) have the right to withdraw from the contract within fourteen (14) calendar days of its conclusion, without providing any reason.
Clients wishing to exercise this right must notify the Service Provider by any means that provides proof of receipt (email, withdrawal form available on the website) before the expiry of the above period.
In the event of valid exercise of the right of withdrawal, the Service Provider shall refund all sums paid in full within a maximum of fourteen (14) days of being informed of the Client's decision.
Exception: if the Client expressly requests that the experience begin before the expiry of the 14-day withdrawal period, and the Service Provider agrees, the Client acknowledges that they waive their right of withdrawal in respect of the portion of the service already performed (Art. L. 221-25 of the French Consumer Code). This waiver must be expressly stated in the booking confirmation.
Article 6 – Cancellation and Rescheduling Policy
6.1 Cancellation by the Client
All cancellation requests must be submitted in writing (by email) to contact@parisodysseyparfum.com. The date taken into account shall be that on which the message is effectively received by the Service Provider. The following compensation schedule shall apply:
Cancellation notice:
More than 30 days prior: deposit fully refunded, balance not due
Between 15 and 30 days: deposit 50% refunded, balance not due
Less than 15 days: deposit retained, balance not due
Less than 72 hrs / no-show: deposit retained, full amount due
The Service Provider may, in exceptional circumstances and upon submission of supporting documentation, offer a commercial gesture (free reschedule, equivalent credit) in cases of force majeure or duly documented medical incapacity, without this constituting an enforceable right for the Client.
6.2 Rescheduling by the Client
Rescheduling of the experience date is permitted once only, subject to availability, under the following conditions:
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Request made at least fifteen (15) days before the original date: free reschedule within the following twelve (12) months.
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Request made between seven (7) and fourteen (14) days before: reschedule possible subject to an administrative fee of €50.
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Request made less than seven (7) days before the date: no reschedule possible.
6.3 Cancellation by the Service Provider
In the event of cancellation by the Service Provider for reasons other than force majeure (in particular, unforeseeable operational difficulties), the Client shall be refunded all sums paid within fourteen (14) days and may claim a fixed compensation equal to 10% of the total price inclusive of tax of the booked experience.
In the event of force majeure (natural disaster, pandemic, administrative decision), no compensation shall be due, but the Service Provider shall systematically offer a reschedule or an equivalent credit.
Article 7 – Conduct of the Experience
7.1 Punctuality
Clients are asked to arrive at the address indicated in the booking confirmation at the agreed time. A delay of more than fifteen (15) minutes without prior notice may result in the experience being adapted or shortened, with no entitlement to a refund or reschedule.
7.2 Conduct and safety
The Service Provider reserves the right to refuse admission or to terminate the experience for any Client whose behaviour is incompatible with the proper conduct of the session or likely to disturb other participants, without any entitlement to a refund.
Clients are advised not to wear any fragrance on the day of the experience in order to preserve olfactory perception.
7.3 Allergies and contraindications
Clients are asked to notify the Service Provider, prior to the experience, of any known allergy to olfactory raw materials, alcoholic components or any other ingredient likely to be used. The Service Provider accepts no liability in the absence of such prior notification.
Article 8 – Liability
The Service Provider undertakes to use all reasonable means to ensure that the experience runs smoothly. It shall not be held liable for any loss or damage resulting from a fault on the part of the Client, a case of force majeure, or an unforeseeable and unavoidable event.
Olfactory creations produced during the experience are intended for personal use only. The Service Provider accepts no liability for any use made of them by the Client.
Article 9 – Intellectual Property
All elements comprising the Paris Odyssey Parfum experience, a brand of Scentora — including methods, educational materials, standard formulations, names and content — are the exclusive property of the Service Provider and are protected under French intellectual property law.
Any reproduction, dissemination or commercial exploitation, even in part, is strictly prohibited without the prior written consent of the Service Provider.
Article 10 – Image Rights and Personal Data
10.1 Image rights
Photographs for promotional purposes may be taken during the experience. Clients are informed of this practice and may object at any time by notifying the Service Provider in writing before or during the session.
10.2 Personal data protection
In the context of the booking and the performance of the service, the Service Provider collects and processes personal data (first name, surname, contact details, fragrance formula created). Such data is processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR).
Data is retained for a maximum period of twelve (12) months from the date of the experience, in order to enable the possible reproduction of the formula. Clients have the right to access, rectify, erase and port their data by writing to contact@parisodysseyparfum.com.
Article 11 – Mediation and Dispute Resolution
In the event of a dispute between the Client and the Service Provider, the parties undertake to seek an amicable resolution within thirty (30) days of notification of the dispute by email.
In the absence of an amicable resolution, and in accordance with Articles L. 611-1 et seq. of the French Consumer Code, consumer Clients may refer the matter to a consumer mediator. The list of approved mediators is available on the website of the Commission d'évaluation et de contrôle de la médiation de la consommation (CECMC): www.economie.gouv.fr.
For disputes between professionals, the competent court shall be the Commercial Court of Paris (Tribunal de Commerce de Paris), notwithstanding multiple defendants or third-party proceedings.
Article 12 – Governing Law
These GTC are governed by French law. In the event of a dispute, and in the absence of a successful mediation, the French courts shall have exclusive jurisdiction.
PARIS ODYSSEY PARFUM
www.parisodysseyparfum.com | contact@parisodysseyparfum.com
GTC – Version June 2026